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SHIPPING & POLICIES:

Thank you for choosing Stacey Designs LLC for your paint products, artwork, and furniture needs.  We strive to provide you with a seamless shopping experience from start to finish.  Please review our shipping and return policy below:

PAYMENTS

Full payment is required prior to the shipment of your items. If you have any special requests, kindly contact me before making the purchase. In case you prefer paying with a check or money order, please note that your item will be shipped once the payment has successfully cleared my bank. As for those eyeing some high-ticket items, worry not, because I offer convenient layaway options. Feel free to reach out to me, and together we can design a personalized payment schedule that suits your needs. It’s important to note that all sales are final, and my ultimate goal is your utmost satisfaction.

 Paint Products and Artwork:

    • Paint products and artwork orders are processed and shipped within 2-5 business days of order placement.
    • We utilize priority mail services to ensure prompt delivery.
    • Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your package.

Large Scale Artwork & Furniture:

  • Large artwork and furniture orders are handled with extra care and attention to detail.
  • These items require special handling and are shipped via a trusted white glove shipping company.
  • Delivery times for large artwork and furniture may vary and can take anywhere from 4-12 weeks, depending on the complexity of the item and your location.
  • Our team will keep you informed throughout the shipping process, providing updates on the estimated delivery timeframe and any relevant tracking information.
  • Upon delivery, the white glove shipping company will coordinate with you to schedule a convenient delivery time and ensure the safe and secure placement of your item in your home or desired location.

 

Additional Information:

  • We currently offer shipping services within continental United States.  Excluding New York City.
  • Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
  • We do not accept international orders at this time.
  • In the event of any delays or issues with your shipment, our customer support team is here to assist you. Please reach out to us stacey@staceyvangundy.com

    Local Pickups:

Email stacey@staceyvagundy.com for local pickups. We are happy to coordinate a pick-up time and date for you.

REFUNDS

PLEASE NOTE: ALL SALE ARE FINAL. We cannot issue refunds, exchanges, etc. Please double-check that you have everything in your cart.

  • Please inspect your package upon delivery. If you notice any damage or discrepancies, please contact us immediately, and we will work swiftly to resolve the issue.

DAMAGES:

Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package, we cannot validate damage and cannot get a refund for your items being damaged. In those cases, you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to stacey@staceyvangundy.com

By placing an order with Stacey Designs LLC, you agree to comply with our shipping policy outlined above. If you have any questions or concerns regarding shipping, please don’t hesitate to contact us.

Thank you for your support and understanding.

Sincerely,

Stacey Van Gundy

Stacey Designs LLC